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Shipping Policy/Shipping Damage
By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding the present status of CBD (cannabidiol) products.

Please email if there are any issues with the product you received and we are more than happy to discuss it with you. If you are still wanting to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.No RMA (Return Merchandise Authorization) is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.

Returns Process
1) Email us at to request a refund, please include a detailed description as to the request of the refund and to receive the Return Shipping Address. All refunds must be requested within 30 days of purchase. After 30 days, all sales are final.
2) Once you have shipped your product back to us – please also email the tracking number to
3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.*If you have any questions regarding our return policy please email
*All Synergia Group LTD products purchased via retail, Your acceptance of the terms of purchase means you agree to and understand the refund policy.

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